Tracking Agent
Proactive and on-demand delivery status, integrated with TMS/ERP, in text and voice.
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Solutions by sector
AI Agents for Logistics and Transportation
Proactive tracking, incident management and communication with drivers and customers in one place — AI agents that cut "where is my order?" to nearly zero.
The pains holding your operation back
Call center overloaded with "where is my order?": the same question, hundreds of times a day.
Delivery incidents (absence, wrong address, damage) handled too late, generating redelivery and cost.
Communication with drivers and contractors scattered across WhatsApp groups with no traceability.
Customers with no delivery visibility and support with no operational context — every area holding different information.
How SON.IA can operate
Proactive tracking: Sonia notifies the customer at every delivery stage and answers status instantly, integrated with your TMS.
Real-time incident management: the recipient confirms the address or reschedules in the conversation, before redelivery gets expensive.
A structured channel with drivers: route check-ins, proof-of-delivery uploads and instructions with an auditable record.
A single view of the delivery for support, operations and the customer — same information, every channel, full trail.
These are application references. Execution depends on the validated process, available data, permissions and integrations enabled for the project.
Operational AI for the industry
From conversation to action, with governance and human participation
SON.IA connects communication, knowledge and processes in a continuous journey. The final design is validated with your team before going live.
- 01
Understands context
Organizes intent, history and authorized data from the interaction.
- 02
Applies rules and knowledge
Consults approved content and follows the limits defined for each scenario.
- 03
Executes the next action
When configured, triggers workflows or native apps and records progress.
- 04
Hands off to a person
Sensitive cases, exceptions or critical decisions go to the team with context.
Scope, permissions, records and handoff criteria are defined during implementation. No example represents a guaranteed result for every operation.
AI agents that can compose the scenario
Incidents Agent
Handles absences, wrong addresses and rescheduling in the conversation, avoiding redeliveries.
Drivers Agent
Route check-ins, digital proof of delivery and operational instructions with records.
Logistics Support Agent
Answers deadlines, pickups and quotes, with contextualized handoff to the central team.
Use cases to validate
- Proactive delivery status notifications
- Delivery rescheduling in the conversation
- Address confirmation before routing
- Digital proof of delivery
- Pickup quotes and scheduling
- Delivery quality survey
Illustrative scenario
Without automation
Carrier with a call center overloaded by "where is my order?" and incidents handled too late.
Illustrative scenario
With SON.IA
Proactive tracking eliminates most calls and incidents are resolved in the conversation, before they become redeliveries.
Governance applied to the workflow
Implementation can combine agent scope, permissions, interaction history, business rules and human handoff criteria. Data handling and applicable controls must be configured according to the process, industry and company obligations.
Content to go deeper
Articles related to this sector
Tutorials, guides and materials from our blog curated for your niche — from your first agent to measuring results.
Articles
IA na logística: rastreamento e comunicação proativa
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Tutorials
Tutorial: desenhando automações com fluxos visuais
Aprenda a estruturar gatilhos, condições, ações e handoff em um fluxo visual, identificando onde integrações e validação técnica ainda são necessárias.
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Training
Material prático: KPIs para medir atendimento com IA
Defina linha de base, fórmulas e metas próprias para resolução, resposta, satisfação, handoff e custo — sem assumir benchmarks como promessa.
8 min readRead now
Frequently asked questions
Does SON.IA integrate with my TMS or ERP?
Yes. The platform was built to connect to the ecosystem your operation already uses — TMS, ERP and trackers — reading and updating delivery information in real time.
How does communication with drivers work?
Instead of loose WhatsApp groups, each driver talks to an agent that records check-ins, proofs of delivery and instructions — all auditable and organized by route.
What if an incident needs a human?
Escalation rules take the conversation to the central team with full context — incident type, history and location — for a fast decision.
How much can I save with this?
It depends on your operation's delivery and incident volume. Use the ROI calculator with the logistics profile to simulate with your own numbers.