Understand SON.IA: vision, product, and operational scenarios

Meet SON.IA, onsmart.AI's Operational AI platform for configuring agents and visual flows connected to company knowledge, rules, and systems.

Editorial context: business teams can reduce custom development with visual tools; integrations, security, data, and governance may require technical participation.

SON.IA connects inbound and outbound communication to context, rules, and configured system actions, with human handoff when needed.

Editorial context: prospecting, campaigns, telephony, and system actions depend on the offer, plan, permissions, integrations, and contracted configuration.

Specialist agents can distribute tasks and preserve context across steps, within the rules, permissions, and oversight defined for the operation.

Editorial context: the video presents a multi-agent coordination vision. Templates, autonomy, and available areas vary by catalog, plan, and configuration.

A visual builder helps teams configure steps, conditions, and actions. Feasibility, technical participation, and available features depend on the process and scope.

Editorial context: the original script uses broad language about templates, autonomy, and no-code use. Actual application depends on integrations, security, data, governance, and technical validation.

Act 1: an ordinary operations day drowning in CRM, chatbot and campaign tools that don't talk to each other. The prologue to 'One platform, everything inside'.

Illustrative dramatization, not a customer case. Tools, costs, and losses vary by operation.

SON.IA helps reduce fragmentation by connecting communication, agents, processes, and systems through native capabilities, APIs, and configured flows.

Editorial context: the original audio contains absolute claims about continuity and tool replacement. Availability, resilience, and consolidation depend on technical design and contracted scope.

A reference implementation roadmap, conditional on scope, integrations, data availability and project governance — from discovery to assisted operation and validated expansion.

Editorial context: Camila is an illustrative character, not a customer case. The up-to-90-day journey depends on scope, integrations, data, owners, and governance; it is neither a guaranteed timeline nor result.

Sonia speaks 8 languages — from Portuguese to Mandarin — with 48 voice avatars, Brazilian regional accents and the same voice identity across telephony, WhatsApp audio and webchat.

Editorial context: the original audio records 40 avatars; the current public catalog has 48 voice avatars.

Copilot uses context made available by the interface and authorized knowledge to guide configurations, agents, and flows within the platform.

Editorial context: Copilot supports platform use but does not replace documentation, technical validation, contracted support, or human decisions.

A form doesn't enroll anyone — a relationship does. Sonia keeps the conversation alive with every prospect, answers using your institution's knowledge and hands off to your team at the right moment.

Reference scenario: results and actions depend on each organization's process, data, integrations, permissions, plan, and configuration.

Sonia answers instantly on WhatsApp, phone and webchat, solves frequent questions, looks up orders and hands off to a human only what needs one — with context.

Reference scenario: results and actions depend on each organization's process, data, integrations, permissions, plan, and configuration.

Sonia replies to leads within the first minute, qualifies, books meetings into the rep's calendar, follows up and logs everything in the CRM.

Reference scenario: results and actions depend on each organization's process, data, integrations, permissions, plan, and configuration.

Sonia sends due-date reminders, negotiates terms, confirms payments, reissues invoices and answers billing questions — with a complete audit trail.

Reference scenario: results and actions depend on each organization's process, data, integrations, permissions, plan, and configuration.

Sonia handles order status, service scheduling and ticket creation, dispatches teams, updates systems and notifies the customer at every step.

Reference scenario: results and actions depend on each organization's process, data, integrations, permissions, plan, and configuration.

Sonia receives drafts, verifies parties' data, routes approvals, tracks procedural deadlines and reports the status of every case with access control.

Reference scenario: results and actions depend on each organization's process, data, integrations, permissions, plan, and configuration.

Sonia requests, receives and organizes documents automatically, distributes tax forms, warns about tax due dates and answers recurring questions.

Reference scenario: results and actions depend on each organization's process, data, integrations, permissions, plan, and configuration.

Sonia tracks every opportunity, handles objections, brings in the closer at the right moment, re-engages past clients and turns a cold list into a full calendar.

Reference scenario: results and actions depend on each organization's process, data, integrations, permissions, plan, and configuration.

Sonia receives campaign leads instantly, qualifies and hands them to sales with context; launches WhatsApp campaigns and measures what became a sale.

Reference scenario: results and actions depend on each organization's process, data, integrations, permissions, plan, and configuration.

Sonia screens resumes, interviews by chat, schedules finalists, runs onboarding and answers benefits and payroll questions.

Reference scenario: results and actions depend on each organization's process, data, integrations, permissions, plan, and configuration.

Sonia solves forgotten passwords and locked access instantly, opens and classifies complex tickets, dispatches the right technician and keeps the user posted.

Reference scenario: results and actions depend on each organization's process, data, integrations, permissions, plan, and configuration.