B2B Orders Agent
Takes orders in natural language, validates items, prices and terms in the ERP, confirms and records without retyping.
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Solutions by sector
B2B orders without rework and channels served 24/7, straight from your ERP
AI agents that take orders in natural language, validate price and stock in the ERP, report production and invoicing status and support sales reps and distributors at any hour.
The pains holding your operation back
Orders arriving via WhatsApp, email and phone — then retyped manually into the ERP.
Sales reps and distributors calling all day for price lists, lead times and production status.
Typing errors and outdated terms generating returns and commercial rework.
The factory runs 24h, but sales and support only reply during business hours.
How SON.IA can operate
Conversational ordering: the customer sends the order in natural language; the AI validates items, prices and terms in the ERP and confirms instantly.
Real-time status: production, invoicing and shipping checked directly in your systems, without opening a ticket.
24/7 channel support: price lists, lead times, technical material and commercial policies answered at any hour.
Native ecosystem integration: ERP, CRM and production systems connected with governance and audit trail.
These are application references. Execution depends on the validated process, available data, permissions and integrations enabled for the project.
Operational AI for the industry
From conversation to action, with governance and human participation
SON.IA connects communication, knowledge and processes in a continuous journey. The final design is validated with your team before going live.
- 01
Understands context
Organizes intent, history and authorized data from the interaction.
- 02
Applies rules and knowledge
Consults approved content and follows the limits defined for each scenario.
- 03
Executes the next action
When configured, triggers workflows or native apps and records progress.
- 04
Hands off to a person
Sensitive cases, exceptions or critical decisions go to the team with context.
Scope, permissions, records and handoff criteria are defined during implementation. No example represents a guaranteed result for every operation.
AI agents that can compose the scenario
Status Agent
Reports production, invoicing and shipping in real time to customers and reps.
Channel Agent
Supports reps and distributors: price lists, lead times, campaigns and technical material 24/7.
After-sales Agent
Logs incidents, tracks returns and warranties and escalates exceptions to the right team.
Use cases to validate
- B2B orders via WhatsApp
- Production and invoicing status
- 24/7 sales rep support
- Price lists and commercial terms
- Incidents, returns and warranties
- Scheduled order replenishment
Illustrative scenario
Without automation
Orders retyped manually into the ERP; reps calling all day for price lists and production status.
Illustrative scenario
With SON.IA
Orders validated and recorded by AI directly in the ERP; channels served 24/7 and sales team focused on selling.
Governance applied to the workflow
Implementation can combine agent scope, permissions, interaction history, business rules and human handoff criteria. Data handling and applicable controls must be configured according to the process, industry and company obligations.
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Frequently asked questions
Does SON.IA integrate with my industrial ERP?
Yes. The platform was built to connect to the ecosystem your plant already uses — ERP, CRM and production systems — checking orders, stock and invoicing in real time.
How does B2B ordering via WhatsApp work?
Reps and customers send the order in natural language; the agent validates items, prices and terms in the ERP, confirms and records it — no manual rework for the sales team.
What about supporting the rep and distributor network?
When sources, integrations, and permissions are configured, the agent can consult authorized price lists, lead times, production status, and materials; exceptions and commercial decisions should follow the defined handoff.
Can I measure savings in the operation?
Yes. Dashboards show automated interactions and hours freed — and the ROI calculator's industrial profile lets you simulate with your own numbers.