Sales Agent
Qualifies interest, presents products, handles objections and closes in the conversation — with integrated catalog.
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Solutions by sector
AI Agents for Retail and E-commerce
Recover abandoned carts, answer product questions in seconds and turn WhatsApp into your most profitable sales channel — with multiple AI agents working 24/7, with governance and scale.
The pains holding your operation back
Abandoned carts with no follow-up: most shoppers give up before checkout and are never contacted again.
Simple questions about products, delivery and returns stuck in the human support queue — and the customer buys from the competitor who answered first.
Promotional campaigns blasted in bulk, with no segmentation and no conversation continuity when the customer replies.
Order status, exchanges and returns consuming hours of your team's time on repetitive, low-value tasks.
How SON.IA can operate
A recovery agent re-engages cart abandoners on WhatsApp, handles the objection and closes the sale within the conversation.
Instant answers about products, stock, delivery times and return policies — in text or audio, in your brand's tone.
Bidirectional campaigns: Sonia sends the segmented offer and carries each reply through to conversion.
Self-service order status, exchanges and returns integrated with your ERP/e-commerce, with human handoff when needed.
These are application references. Execution depends on the validated process, available data, permissions and integrations enabled for the project.
Operational AI for the industry
From conversation to action, with governance and human participation
SON.IA connects communication, knowledge and processes in a continuous journey. The final design is validated with your team before going live.
- 01
Understands context
Organizes intent, history and authorized data from the interaction.
- 02
Applies rules and knowledge
Consults approved content and follows the limits defined for each scenario.
- 03
Executes the next action
When configured, triggers workflows or native apps and records progress.
- 04
Hands off to a person
Sensitive cases, exceptions or critical decisions go to the team with context.
Scope, permissions, records and handoff criteria are defined during implementation. No example represents a guaranteed result for every operation.
AI agents that can compose the scenario
Cart Recovery Agent
Re-engages shoppers at the right moment, with an offer and a direct link to complete the order.
Post-sale Agent
Order status, exchanges, returns and satisfaction surveys with no waiting line.
Campaigns Agent
Sends segmented promotions on official WhatsApp and drives every reply toward the sale.
Use cases to validate
- Abandoned cart recovery
- Stock lookup and showcase on WhatsApp
- Automatic order status and tracking
- Seasonal campaigns (Black Friday, Mother's Day)
- Win-back of inactive customers
- Post-purchase satisfaction survey
Illustrative scenario
Without automation
Online store with a high volume of abandoned carts and support that only replies during business hours.
Illustrative scenario
With SON.IA
AI agents re-engage every cart within minutes, answer product questions instantly and close the sale in the conversation.
Governance applied to the workflow
Implementation can combine agent scope, permissions, interaction history, business rules and human handoff criteria. Data handling and applicable controls must be configured according to the process, industry and company obligations.
Content to go deeper
Articles related to this sector
Tutorials, guides and materials from our blog curated for your niche — from your first agent to measuring results.
Articles
Como agentes de IA estão transformando o atendimento ao cliente e as vendas
Atendimento e vendas concentram a maior parte do valor da IA generativa nas empresas. Veja o que os dados mostram e como aplicar isso na prática com agentes de IA.
8 min readRead now
Tutorials
Tutorial: qualificação automática de leads com agentes de IA
Aprenda a desenhar uma qualificação assistida por IA, com critérios explícitos, integração ao CRM e handoff para o time comercial.
8 min readRead now
Training
Playbook: comunicação omnichannel para PMEs
Aprenda a unificar WhatsApp, redes sociais, webchat e e-mail em uma estratégia omnichannel eficiente para PMEs, com mapeamento de jornada e IA.
8 min readRead now
Articles
Omnichannel vs. multicanal: a diferença que o cliente sente
Entenda a diferença entre multicanal e omnichannel e descubra por que unificar o contexto do cliente é essencial para o sucesso do atendimento.
6 min readRead now
Frequently asked questions
Does SON.IA integrate with my e-commerce platform?
Yes. SON.IA was built to connect to the ecosystem your company already uses — e-commerce platforms, ERP and CRM — checking stock, orders and catalog in real time during the conversation.
Do campaign broadcasts use official WhatsApp?
Yes, the platform runs on the official WhatsApp Business API (Meta), with approved templates, automatic opt-out and compliance with the channel's policies.
What if the customer wants to talk to a human?
Handoff is native: Sonia transfers the conversation with full context to your team, under the rules you define (business hours, queue, keyword or detected intent).
Can I measure the return on conversations?
Yes. Dashboards show handled conversations, conversions and influenced revenue — and you can estimate the return before you even start with the site's ROI calculator.