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Simple to adopt
The visual builder, Playground, SON.IA Copilot, integrations, and services help teams start with one priority process and evolve in stages — without eliminating IT, configuration, or data preparation.
Company · vision · platform
onsmart.AI: the company behind SON.IA
We create and evolve SON.IA, an Operational AI platform that connects conversations, knowledge, and processes to turn interactions into governed business actions.
We believe AI should expand people's capabilities, not simply replace them. People and agents working together.
Our mission
Make corporate AI simple to adopt, reliable to operate, and governable at scale.
SON.IA brings this mission to life by connecting conversations, knowledge, and systems so agents can support and execute authorized actions within configured processes — while people define rules, permissions, approvals, and exceptions.
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Reliable to operate
Authorized knowledge, testing, rules, permissions, supervision, and handoff support operations and continuous improvement — without promising absolute accuracy or zero risk.
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Governable at scale
Owners, approvals, records, and exception handling make control part of the workflow — without replacing organizational policies, processes, or validation.
Verifiable capabilities
From vision to platform
The institutional strategy is reflected in SON.IA's current capabilities and in an operating model with explicit boundaries.
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natively integrated apps
Catalog confirmed in the platform; account availability depends on plan and configuration.
48
voice avatars
Official catalog for voice experiences, subject to the applicable offer and configuration.
Action + oversight
Conversations, knowledge, and processes advance with rules, permissions, and human participation.
See the SON.IA ModelFrom conversation to action
An operating model with people in control
SON.IA is applied to the organization's real context. Data, integrations, permissions, and responsibilities are defined according to the process and contracted offer.
Choose the conversation format to explore Copilot in the context of your operation.
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Authorized knowledge
The organization defines the sources and context that guide each agent.
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Rules, scopes, and permissions
Objectives and operating boundaries are configured according to the use case and risk level.
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Configured actions
Flows and integrations connect the conversation to the next step only within available and validated capabilities.
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Human participation
People receive context, approve steps, or take over the interaction when sensitivity, exceptions, or decisions require it.
Next step
Start with the right process. Evolve with control.
See SON.IA in a scenario close to your operation and evaluate data, integrations, responsibilities, and limits with our team before expanding the scope.
Features, integrations, controls, and the implementation journey vary by offer, plan, configuration, scope, data, and project governance.